During my vacation over the Christmas / New Years holidays, I had the Best Buy TV repairman come out to look at my 50″ Samsung DLP TV. It has some intermittent problems of having power but no picture and no sound – nothing – nada – nil.
The man first asked me questions to determine if it was user error (nope) … next tried to blame it on the Playstation 3 (sounded like no known issues on that call to Samsung … he fiddled with some of the controls – told me he thinks it is software related not hardware then called Samsung back again who wanted him to upgrade the firmware – it had the most current he finally figured out but he did not exactly install confidence in me – he had no idea what to do with a zip file they had him download from their website …. and him being an older man, I hesitated to tell him what to do with it so he could use it … many men do not like listening to a woman .. and me being older as well … he might not have taken it well for me to know more than he did, especially after my first attempt to “help” him a bit – he ignored me and treat me like I was an idjit.
I’ve been there done that with before over the years so I just back off and let him make his own … determinations … even if they were wrong .. the end result was that he did not take the cover off the TV … gave me instructions for what he needs to know next time it happens and then finally left – he was here probably 2 and a half hours or even more and really did absolutely nothing. That was a waste of my day … I told my son-in-law that he has to be here for it next time … him being a man who is younger and TV knowledgeable about it since he has the exact same TV just the buttons are in different places.
My son in law snorted when I told him the man told me that Samsung told him that the HDMI1 sometimes works and sometimes it does not work and not to use it unless you have something else than the Playstation 3 to plug into it. We are both in agreement that it is NUTS to have it there pretending to be usable and to be told not to use it … and next time the HDMI2 doesn’t work … what then? I told the repair guy I think the HDMI board is bad and needs replaced … he did not believe me – me woman – me couldn’t have any idea right? Now I am snorting … rofl …
I do NOT blame Best Buy at all – I called and they scheduled someone to come out to fix it – the customer service person was VERY nice and apologetic about it not working correctly. I did not call them to complain about the guy … it wouldn’t do any good – I will just have my son in law take care of it next time ;P So far, it hasn’t happened again – it is an intermittent problem and I do not watch TV all that much nor have time to play the game that much either.
I’ve been using my laptop at lunch and it is marvelous! I am getting better at using the touchscreen and as soon as I can afford it – I want one of the new Wacom 12″ Cintiq’s for my artwork. That will be even more awesome! Next time I get a new desktop computer (2 1/2 years from now) – I am going to get a touchscreen for it too. I saw a large HP one that seemed fabulous and I plan to continue with touchscreen laptops – it is marvelous! I cannot stress just how much fun they are once you get used to them and get them setup to work the way you want them to work.
Posted under Computers / Electronics
This post was written by Barbara Burns on January 15, 2008
